Sentrian IT Support Centre

Help Topics

• 

  My Sentrian

  My Sentrian is an IT support and management portal, it has been developed to make sure that you are the focus of all we do.

  • How to Log In to My Sentrian?
  • How to Use My Sentrian?
• Account Security

  Resources to help you stay secure online.

  • How To Check If A Suspicious Email Is Safe
  • Check if your email was leaked
  • How to create a secure password
  • How to get started with two-factor authentication
  • How to report a spam email
• COVID-19

  Resources to help you and your staff deal with the impact of COVID-19.

  • Getting Support From Home
  • Get Support
  • Microsoft Teams Training
  • Microsoft Teams Quick Start Service for COVID-19
  • Provisioning your 3CX account on mobile
• Sentrian CSP Control Centre

  Resources to navigate your way around our customer portal for Microsoft license management.

  • Customer Login
  • Dashboard
  • Icons
  • Products
  • Order
• Teams

  Learn more about improving productivity with Microsoft Teams.

  • Microsoft Teams Quick Start Service for COVID-19
  • Microsoft Teams Training
  • How to make phone calls from Microsoft Teams
  • Joining meetings in Microsoft Teams
  • Using Microsoft Teams Channels for Chat
• Service Desk

  This is what the Service Desk is all about.

  • Get Support
  • Service Desk Q&A
  • Service Levels
  • Understand our terminology
  • How To Check If A Suspicious Email Is Safe
• Security Products

  Select this category to view help articles related to MFA, CARM, RAMP, and Security Products.

  • How to setup Duo Authenticator App
  • Setting up Microsoft Authenticator app
  • Application Whitelisting
  • RAMP – What is Sentrian RAMP?
• Microsoft 365

  • Microsoft 2022 Subscription Changes FAQs
  • How to get started with Microsoft To-Do
  • Automatically Start Microsoft To-Do
  • What is the Focused Inbox and how to enable it
  • How to save an email as a PDF
• Standard Technology Stack

  Our preferred and recommended list of devices.

  • Monitors
  • Notebook PC
• Sentrian IP Telephony

  • How to add contacts
  • Editing and deleting contacts
  • How to manage calls (on iPhone or Android)
  • How to manage voicemail greetings
  • How to check voicemail on other extensions
• Windows

  • How to change your computer’s password
  • How to get started with Microsoft To-Do
  • Automatically Start Microsoft To-Do
  • How to record your screen in Windows 10
  • Re-enabling failed office add-ins
• Computer

  • How to change your computer’s password
  • How to check your internet speed
  • What to do if your laptop gets wet
  • How to record your screen in Windows 10
  • How to quickly use emoji in Windows 10
• Billing

  Find the answers to your questions around our invoicing processes.

  • Your Sentrian Invoice Explained