Our Service Desk Engineers are available to respond to incidents and support requests according to the times set by your service level – Business Care or Critical Care.
Your staff can call during these hours or email anytime and we will respond within these hours.
Business Care
Standard Hours
7:00am – 6:00pm
Monday – Friday*
7:00am – 6:00pm
Monday – Friday*
Emergency After Hours
360 days/year**
360 days/year**
* Excluding national public holidays.
** Our Service Desk is closed Christmas Day, Boxing Day, New Year’s Day, Good Friday and Easter Monday.
Critical Care
Standard Hours
7:00am – 6:00pm
7 days/week~
7:00am – 6:00pm
7 days/week~
Emergency After Hours
360 days/year~
360 days/year~
~ Our Service Desk is closed Christmas Day, Boxing Day, New Year’s Day, Good Friday and Easter Monday.